Privacy Policy

Overview:
AWE is a B2B company who’s existing and target customers are all registered companies or established traders. A necessary part of conducting business with you involves the collection, storage and use of information and data, some of which may be classed as personal data.

This Privacy Policy governs the manner in which AWE Europe Ltd collects, uses, maintains, stores and discloses this information, including personal data. This includes users (User) of the www.awe-europe.com website ("Site"), but this privacy policy applies to the Site and all business services offered and utilised by AWE Europe Ltd.

We are the Data Controller:
AWE Europe Ltd, Alexander House, 3a Blenheim Road, Epsom, Surrey, KT19 9AP, UK.

How we collect your information:
Information you give us by completing an online or physical form, or via all forms of electronic communication including email, social media, telephone, surveys, through use of our website, skype and alike.

We may also collect data face to face during a meeting or at events and exhibitions. Additional information may come from that provided by you to industry bodies, resources and trade publications and alike.

Website: Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Website: Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilised and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
AWE Europe Ltd may collect and use personal information for a wide range of purposes relating to our trading relationship, including:

- To conduct business in an efficient manner
It is an essential part of our conducting business to collect, store and utilise your data to ensure that we are effective in our business relationship.

- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalise user experience
We may use information in the aggregate to understand how our customers and Users as a group use the services and resources provide.

- To improve our business and Site
We may use feedback you provide to improve our operation, products and services.

- To process payments
We may use the payment related information provided when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To run a promotion, contest, survey or Site feature
To send customers information they agreed to receive about topics we think will be of interest to them.

- To send you electronic and physical communications emails of products and services.
AWE provides B2B marketing to its registered trade customers and other businesses that have expressed direct interest about our products and services to companies that we assess have a Legitimate Interest. These communications will never be spam and will be directly related to our business relationship, with a view to developing or enhancing mutual business.

We may use email addresses provided to send the customer and User information and updates pertaining to any order and further related business. It may also be used to respond to their inquiries, questions, and/or other requests. A customer will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site and computer system.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
We may share specific related information with approved third parties (such as suppliers, service providers, PR company), but this will purely be for the purpose of fulfilling our business relationship with you. It will only ever be in line with what we believe is normal practice, or will always contact you otherwise.

We do not sell, trade, or rent personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding trading with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business including the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your relevant information with these third parties for those limited purposes provided that you have not opted out of such services.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy
AWE Europe Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage both customers and Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms

By trading with AWE or by using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please speak with our General Manager and do not use our Site. Your continued trading and use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with AWE, please contact:

Jackie Penfold – General Manager
AWE Europe Ltd
Alexander House
3A Blenheim Road
Epsom Surrey
KT19 9AP

Telephone: +44(0)1372 729 777
Email: connect@awe-europe.com.

This document was last updated on May 24th 2018.